Time:
2017
-
06
-
09
ISO 20000 is an organization oriented IT service management standard, which aims to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving it service management system (ITSM).ISO 20000 standard focuses on managing it problems through 'it service standardization', that is, classifying it problems, identifying the internal relationship of the problems, then planning, implementing and monitoring according to the service level agreement, a...