ISO20000 information technology services

Product introduction： ISO 20000 is an organization oriented IT service management standard, which aims to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving it service management system (ITSM).ISO 20000 standard focuses on managing it problems through 'it service standardization', that is, classifying it problems, identifying the internal relationship of the problems, then planning, implementing and monitoring according to the service level agreement, and emphasizing the communication with customers. The standard also focuses on the ability of the system, the required management level, financial budget, software control and distribution when the system changes.Benefits of ISO 20000 certification1. Keep the service objectives consistent with the enterprise business objectives and effectively support the business strategy.2. Establish a standardized service process to improve the efficiency of information technology services and operations.3. Effectively and efficiently integrate and utilize it resources such as information, infrastructure, applications and personnel.4. Establish a continuously improved service management mechanism to quickly respond to market demand and provide customer satisfaction.5. Align with the international benchmark, enhance market competitiveness, improve organizational reputation and improve investment return.6. Control it risks and related costs, improve and control it service quality and reduce long-term service costs.7. Respond flexibly to different compliance audit requirements from customers, certification bodies, internal institutions and other institutions to increase investor confidence.

Project introduction： ISO 20000 is an organization oriented IT service management standard, which aims to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving it service management system (ITSM).

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Certification application

ISO 20000 is an organization oriented IT service management standard, which aims to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving it service management system (ITSM).

ISO 20000 standard focuses on managing it problems through 'it service standardization', that is, classifying it problems, identifying the internal relationship of the problems, then planning, implementing and monitoring according to the service level agreement, and emphasizing the communication with customers. The standard also focuses on the ability of the system, the required management level, financial budget, software control and distribution when the system changes.

Benefits of ISO 20000 certification
1. Keep the service objectives consistent with the enterprise business objectives and effectively support the business strategy.
2. Establish a standardized service process to improve the efficiency of information technology services and operations.
3. Effectively and efficiently integrate and utilize it resources such as information, infrastructure, applications and personnel.
4. Establish a continuously improved service management mechanism to quickly respond to market demand and provide customer satisfaction.
5. Align with the international benchmark, enhance market competitiveness, improve organizational reputation and improve investment return.
6. Control it risks and related costs, improve and control it service quality and reduce long-term service costs.
7. Respond flexibly to different compliance audit requirements from customers, certification bodies, internal institutions and other institutions to increase investor confidence.

Conditions for ISO 20000 certification

1. Chinese enterprises hold the business license of enterprise legal person, production license or equivalent documents issued by the administrative department for Industry and commerce; The foreign enterprise shall hold the registration certificate of the relevant institution.

2. The applicant's IT service management system has been established according to the requirements of ISO / IEC 20000-1:2005 standard and has been implemented for more than 3 months.

3. Complete at least one internal audit and conduct management review.
4. The information technology service management system has not been subject to administrative punishment by the competent department during its operation and within one year before the establishment of the system.

ISO 20000 standard certification process
1. Training and division of functions
2. Internal audit and formal operation
3. Internal audit and preparation for certification
4. Formal audit and system maintenance

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